Introduction

Welcome to Kingocraft, your destination for premium jackets designed to combine style, comfort, and durability. You acknowledge and accept the following terms and conditions by accessing or purchasing from our online store. These terms govern your use of our site and services, as well as outline the mutual rights and responsibilities between you and Kingocraft.

Terms of Sale

Accepted payment methods

For your convenience, Kingocraft accepts a variety of payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Bank Transfers
• Digital Wallets (Google Pay, Apple Pay)

Pricing Information

Unless otherwise stated, all prices on our website are in USD and include applicable taxes. Kingocraft reserves the right to change prices at any time without prior notice. However, the price listed at the time of purchase will be honored.

Order Confirmation

Upon placing an order, you will receive an email confirming your purchase details. This email serves as your receipt. If you do not receive this email, please contact our customer support team immediately.

Shipping Policies

Shipping Methods Available

Kingocraft provides a variety of shipping options to meet your needs:

• Standard Shipping
• Express Shipping
• International Shipping

Estimated delivery times

Delivery times vary depending on your location and the shipping method selected.

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• International Shipping: 7-14 business days

Handling and Processing Times

Typically, we process orders within 1-2 business days. We may extend processing times during peak seasons or promotional periods. Once your order ships, you will receive a notification.

Returns & Refunds

Conditions for Returns and Exchanges

We accept returns and exchanges within 30 days of delivery, provided the items are in their original condition, unworn, and with all tags attached. Sale items may be final sale items, depending on the promotion.

Refund Policy

Once we receive and inspect your returned item, we will process your refund within 7 business days. We will issue refunds to the original payment method. Please note that shipping costs are non-refundable.

Warranty Information

We carefully craft our jackets and guarantee their quality. If you encounter any manufacturing defects within 6 months of purchase, please contact us for a warranty claim.

Privacy Policy

Handling personal data

Kingocraft is committed to protecting your privacy. We collect and use your personal information exclusively to process your orders and improve your shopping experience. We do not sell or share your data with third parties, except as necessary to fulfil your order.

Cookies are used.

Our website uses cookies to enhance your browsing experience and for analytical purposes. In accordance with our Privacy Policy, you consent to the use of cookies on our site.

Data security measures

We implement a variety of security measures to protect your personal information. We process all transactions through secure payment gateways and encrypt sensitive data.

Customer Responsibilities

A Code of Conduct for Customers

We expect our customers to use our site respectfully and lawfully. We prohibit any misuse of the site, including fraudulent activities, harassment, or infringement of intellectual property rights.

Prohibited Uses of the Store

You may not use our products or services for any illegal or unauthorised purposes. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without express written permission from Kingocraft.

Intellectual property rights

Intellectual property laws protect all content on the Kingocraft website, including logos, images, and text. We strictly prohibit any unauthorised use of this content.

Dispute Resolution

The Process for Resolving Disputes

In the event of a dispute, we encourage you to contact our customer support team first to seek an amicable resolution. If we are unable to reach a resolution, we may submit the dispute to binding arbitration.

Arbitration or mediation procedures

A recognised arbitration institution will administer arbitration to resolve any dispute arising out of or related to these terms and conditions. We will conduct the arbitration in English.

Governing Law

The laws of [New Delhi/India], without regard to their conflict of law principles, shall govern and construe these terms and conditions.

Contact Information

Customer Support Contact Details

For any questions, concerns, or assistance, please contact our customer support team:

• Email: [email protected]
• Phone: +1-800-555-1234
• Hours: Monday to Friday, 9 AM – 6 PM (EST)

How to Reach Out for Queries or Assistance

We are here to help! Whether you have a question about your order, need help with a return, or want to provide feedback, don’t hesitate to reach out to us through the contact details provided above.

Thank you for choosing Kingocraft. We appreciate your business and are committed to providing you with the best shopping experience possible.