Kingocraft Shipping Policy

At Kingocraft, we strive to provide our customers with a seamless shopping experience, starting from the moment you place your order to the delivery of your stylish jacket. Our comprehensive shipping policy, designed to keep you informed and satisfied, is below.

Shipping Methods

We offer a variety of shipping methods to meet your needs. Upon checkout, you can choose from the following options:

• Standard Shipping: This is our most economical option, typically delivered within 5-7 business days within the United States.
• Expedited Shipping: For faster delivery, select our expedited option, which usually arrives within 2-3 business days.
• Express Shipping: Need your jacket in a hurry? Our express shipping guarantees delivery within 1-2 business days.

We process all orders within 1-2 business days. Please note that shipping times may vary based on your location and the time of year.

Delivery Times

Delivery times vary depending on the shipping method chosen and your location. You will receive a confirmation email with a tracking number once your order ships. Typical delivery times are as follows:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days

Please allow additional time during peak seasons, such as holidays, when shipping volumes may increase.

Returns

We want you to be completely satisfied with your purchase. If you are not satisfied with your jacket, we offer a hassle-free return policy:

• Return Period: To initiate a return, you have 30 days from the delivery date.
• Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
• Return Process: To initiate a return, please contact our customer service team at [email protected]. We will provide you with a return shipping label and instructions.
• Refunds: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Please note that the original shipping charges are non-refundable.

Customer Service

Your satisfaction is our priority! If you have any questions or concerns regarding your order, shipping, or returns, please do not hesitate to reach out to our dedicated customer service team:

• Email: [email protected]
• Phone: 1-800-555-0123 (available Monday to Friday from 9 AM to 5 PM EST)
• Live Chat: During business hours, please visit our website for live chat support.

We are here to assist you and ensure that you have a great experience with Kingocraft!

Thank you for choosing Kingcraft to meet your jacket needs. We appreciate your business and look forward to serving you!