Kingpcraft Return/Exchange Policy

At Kingpcraft, we strive to provide you with high-quality jackets that you love. However, we understand that sometimes things may not turn out as expected. To ensure your satisfaction, we have set forth a straightforward return and exchange policy.

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return your item(s) under the following conditions:

Return Period

To initiate a return, you have 30 days from the delivery date.

Eligibility Criteria

• The item must be unworn, unwashed, and in its original packaging with all tags attached.
• “Final Sale” items are not returnable or exchangeable.

How to initiate a return

1. Please contact: our customer service team via email at [email protected] or call 9650222838 for assistance.
2. Once we approve your return, we will provide you with a prepaid return shipping label and instructions on how to send the item back.
3. To avoid damage during return shipping, safely package the item in its original packaging.
4. Ship Back: Attach the return shipping label to the package, and drop it off at the nearest shipping location.

Refund Process

• Processing Time: Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
• Original Shipping Charges: Please note that the original shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Exchange Policy

If you would like to exchange an item for a different size, colour, or style, we are happy to assist!

How to initiate an exchange

1. Contact Us: Reach out to our customer service team at [email protected] or call 9650222838.
2. Exchange Approval: We will guide you through our exchange process. Exchanges are subject to product availability.
3. Return Process: To return the original item, follow the steps outlined in the return procedure above.
4. New Order: Once we receive your return, we will process your exchange. You may need to place a new order for the replacement item.

Shipping Charges

If there is a price difference for exchanges, we will notify you of any additional charges or refunds due to a lower-priced item. Customers are responsible for return shipping costs unless the exchange was caused by an error on our part.

Customer Service

For any questions or clarifications regarding our return and exchange policy, please do not hesitate to get in touch with our customer service team:

• Email: [email protected]
• Phone: 9650222838 (available Monday to Friday from 9 AM to 5 PM EST)
• Live Chat: Available on our website during business hours.

We are here to assist you and ensure that your shopping experience with Kingpcraft is enjoyable!

Thank you for choosing us to meet your jacket needs! We appreciate your business.