1. What materials are your jackets made from?

At Kingocraft, we prioritise quality and sustainability. We craft our jackets from a variety of high-quality materials, such as organic cotton, recycled polyester, and innovative weather-resistant fabrics. We select each material based on its durability, comfort, and eco-friendliness.

2. How do I choose the right size?

We offer a comprehensive size guide on our website to help you find the perfect fit. We recommend measuring yourself and comparing it to our size chart. If you’re between sizes or prefer a looser fit, consider sizing up.

3. What is your return and exchange policy?

We hope you love your Kingocraft jacket! If you’re not completely satisfied, we offer a hassle-free return and exchange policy within 30 days of purchase. Just ensure that the jacket is in its original condition with tags attached. For more details, please visit our Return and Exchange Policy page.

4. How do I care for my jacket?

To maintain the quality of your jacket, we recommend following the care instructions on the label. Generally, most of our jackets are machine washable. To preserve the fabric and fit, however, we advise avoiding bleach and tumble drying.

5. Do you offer international shipping?

Yes, we proudly offer international shipping! Shipping rates and delivery times may vary based on your location. You can check shipping options at checkout.

6. Can I track my order?

Yes! You will receive a confirmation email with a tracking number once we ship your order. You can use this number to track your shipment on our website or through the carrier’s tracking service.

7. What should I do if I receive a damaged or defective item?

We apologise for any inconvenience this may cause. If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will assist you with a replacement or refund.

8. Do you offer a warranty on your jackets?

Yes, all Kingocraft jackets come with a one-year warranty against manufacturing defects. If you encounter any manufacturing issues within that period, please contact our customer service for assistance.

9. How can I stay updated on new arrivals and promotions?

To stay in the loop with the latest from Kingocraft, sign up for our newsletter at the bottom of our website. You’ll receive exclusive updates on new arrivals, promotions, and special offers straight to your inbox.

10. How can I contact customer service?

Our customer service team is here to help! You can reach us via:

• Email: [email protected]
• Phone: 9315514877 (Monday to Friday from 9 AM to 5 PM EST)
• Live Chat: Available on our website during business hours.

Feel free to modify any sections or add more questions that you think would be relevant to your customers!